Talking to Humans:読んでるが顧客インタビューをバイアス除去の学習と捉える一連の考え方すきです

Your goal is not to learn for learning’s sake. Your goal is to make better decisions that increase the odds of success. So how do you translate your observations into decisions? The first step is to make sense of your patterns.



Constable, Giff. Talking to Humans: Success starts with understanding your customers (p.60). Kindle 版.